Nalagi Hotel

Этот отель ужасен. Самая большая проблема в том, что он окружен стройкой. Мой балкон поставил меня на уровень глаз строителей, которые все еще работали в 8 часов вечера. Вы никогда не сможете воспользоваться балконом или уединиться. Если бы я знал это, я бы никогда не забронировал здесь проживание. Кроме того, в комнате было грязно. Еще более тревожно то, что персонал явно обижен на гостей и не проявляет никакого гостеприимства и тепла. Они часто хрюкают и закатывают глаза. Абсолютно избегайте.

Удобства: Все необходимые удобства имеются, но они относительно старые. Гигиена: Достаточно хорошая. Не открывайте окна, иначе прилетит много комаров. Окружающая среда: Это экономичный переходный отель в Нади. Поездка на такси из аэропорта стоит 15 ножей, до него около 20 минут, а до него - 15 минут. Сервис: Стойка регистрации очень хорошая. Когда я зарегистрировался, я забыл свою сумку на диване в вестибюле, я так устал, что осознал это только через час после того, как вошел в номер. Прежде чем я спросил. дама на стойке регистрации дала мне это🤭

Customer service does NOT exist in Bula, Bula, ******** Fiji. I booked a 1-night stay at Nalagi Hotel using Trip.com but my Nauru Airlines flight was infamously delayed by 24 hours. I tried for "hours" to communicate with the hotel to change my booking as the STUPID app didn't support this. Emails, expensive phone calls, etc. Tried to cancel my booking for refund as I wasn't going to day, and only 48 hours later, I receive flurry of emails saying I wasn't going to get refund, and even worse, the hotel said, someone checked in. I know these damn hotels absolutely don't care about individuals who are stuck overseas, but this attitude and behaviour is terrible.

The people were so lovely! It’s not easy to walk from here but most tours will pick up from here.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The facilities were excellent when I was there. Reception staff were not welcoming a bit frustrating where I had to debate about my booking to have a room for 2 which they denied at first but agreed after several times debating about my booking! Service was ok. I have mixed feelings about this hotel in terms of services and assistance/support from staff, especially those at reception who are key to customer's impressions and satisfaction!

Checked in at 19:00 however it still took more than 30 mins for waiting and checkin process (maybe it is about the Fiji time) but staff was very kind and welcome us with smile. In room air circulation isn’t ideal so it didn’t smell normal when we entered the room and in room amenity was standard and okay for just a one night stay. With different small bugs in the room btw.

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Hotel staff was very helpful. Rooftop pool and bar was excellent. Room was good only drawback was WIFI was working intermittently.